Any Questions?

Firstly, it's worth checking our FAQs below to see if we have already answered your query.

If not, please feel free to contact us.
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What Festival Pass options are available this year?

Our Early Bird 4-Day Festival Pass is on sale now and can be purchased through our ticketing page. Discounts for KITAS/KITAP holders, ASEAN country citizens, and students are also available. Our early bird discount ends on Wednesday, 28 August.

With the full program release on Thursday, 29 August, our regular Festival Passes will go on sale. You will be able to choose between our 4-Day Festival Pass and the 1-Day Festival Pass. With the 1-Day Pass, you’ll have access to all the main events on your chosen day. If you prefer flexibility, opt for the 4-Day Pass and come and go as you please.

Keep in mind, though, that neither pass includes entry to separately ticketed special programs such as Special Event, Masterclass, or Cultural Workshop.

How do I purchase a Day Festival Pass?

All our Festival Passes are sold through our ticketing platform. Fees from the payment gateways might apply when purchasing a festival pass. If you have queries about our ticketing platform, please contact us via email at, or WhatsApp our ticket office at +62 812 4683 8459.

During Festival week, between Monday, 21 October and Sunday, 27 October 2024, you can also purchase Festival Passes in person at the Festival Box Office located at Jalan Raya Sanggingan in Ubud (View in Google Maps).

I haven’t received my ticket confirmation email, what should I do?

Your purchased Festival Pass will be immediately sent to the email you used upon booking. The email confirmation contains a QR code that our ticketing team will scan, and your Festival Pass (anyard) will be handed over at our ticketing office.

If you can’t find it in your inbox, please check your junk mail in case it’s been misfiled.

If you still can’t locate it, contact our team via email at, or WhatsApp our ticket office at +62 812 4683 8459. You can also contact us through our online form by clicking the button below:

How can I collect my Festival Pass?

As a 1-Day Festival Pass or 4-Day Festival Pass holder, you can collect your Festival Pass (lanyard) at the Festival Box Office. The Pass can be get at the onsite Festival Box Office located at Jalan Raya Sanggingan in Ubud, Bali (View in Google Maps).

Remember to bring identification and proof of purchase when collecting your Festival Pass. (Also see under 'Concessions').

For all Special Events, Masterclasses, Cultural Workshops, and other ticketed events taking place outside of Taman Baca, the Festival Hub, your ticket purchase confirmation (printed or displayed on your device) will suffice. You do not need to collect additional tickets from the Festival Box Office for these events.

What exchange rates do we use?

We use the standard exchange rate of 1 Australian Dollar (AUD) equals 10,000 Indonesian Rupiah (IDR) for all our calculations, and for 1 US-Dollar (USD) equals 14,984 Indonesian Rupiah (IDR). Please note that for clarity, some figures may be rounded up or down. Customers making in-person purchases have the option to pay in (IDR) Indonesian Rupiah.

What happens if the Festival is postponed or cancelled?

Our Festival Passes are non-refundable. In the event of a cancellation or postponement, the festival may be rescheduled to a later date, allowing you to adjust your travel plans to Ubud.

Please see more information about this and our ticketing terms here.

I changed my mind about my purchase. Can I get a refund for my Festival Funds?

We do not provide refunds or exchanges. Please see more information about this and our ticketing terms here.

Are there discounted tickets?

We believe everyone should have the opportunity to enjoy the wonders of storytelling and inspiring conversation at our Festival. That’s why we offer reduced ticket prices!

Check the list of discounted tickets we offer here.

Can I bring my children to the Festival?

We love welcoming younger audiences. Children under twelve must be accompanied by a responsible adult, while those aged 12 (twelve) and over need to have their own Festival Pass.

Can children attend any special ticketed events?

For any Special Event, Masterclass, Cultural Workshop, or any other ticketed event, we recommend that you consider leaving your children with a trusted caregiver to fully enjoy your experience.

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